Expats Holidays is a top proficient travel agency in China which caters not only to the expats living in China, but also for the people coming from other countries to China for leisure or business travel.

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Cancellation and Refund Policy

01. Cancellation by the Customer – Payment and Cancellation Fee

The Customer is allowed to cancel the reservation in writing, at any time prior to the departure date. However, cancellation fee will apply and it is computed based on the length of notice period prior to the departure. Please note that the cancellation fee is a percentage of the deposit or the total tour fare, as the case may be. The cancellation fee as well as corresponding refund component are indicated below.

No of days between departure and receipt of cancellation notice Cancellation fee and refund per person
All Tours (except those on chater flights) Tours on Charter flights
35 Working Days and above Cancellation 50% of deposit Cancellation Full Deposit
Refund 50% of deposit Refund 0% of deposit
15-34 Working Days Cancellation Full deposit Cancellation Full deposit
Refund 0% of deposit
Refund 0% of deposit
8 – 14 Working Days Cancellation 50% of tour fare or $1000
whichever is higher
Refund Remaining balance after deducting
Cancellation free from tour fare
4 -7 Working Days Cancellation 75% of your fare or $1000
whichever is higher
Refund Remaining balance after deducting
Cancellation free from tour fare
3 working days and less Cancellation : Full tour fare (exclude the flight cancellation fee)
Refund : Full tour fare (exclude the flight cancellation fee)

Terms above only relate to tours operated by the Company. For tour products or individual components supplied by third party(ies), e.g. Insight Vacations, Contiki Holidays, train services, air tickets, cruise or hotel bookings etc., cancellation fee under the terms and conditions of the respective third party(ies) shall apply plus a handling charge of S$50 per service per person. Cancellation fee imposed by third party(ies) includes no-show fee, refund administrative fee and any deposit committed to their suppliers to secure confirmation of services requested. Upon the Company receiving the written notice of cancellation and in accordance with the Terms and Conditions stipulated, the Customer shall receive the refund.

Please note that there will be some special cases for the cancellation. Our travel consultant will inform you before you confirm the trip. The cancellation policy will based on whatever they inform you.

02. Cancellation by the Company

Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If due to some unforeseeable circumstances the arrangement cannot be finalized and the reservation has to be canceled, the Company will endeavor to notify the Customer at least 1 week before departure. At times due to low subscription for a group tour, the Company may choose to cancel the entire tour 14 days prior to departure. The Company may, if it so chooses, recommend alternative tours either to the same destination or other tours, based on current tour fare. In the case of a free and easy tour, accommodation and all services are strictly upon request and subject to confirmation. The Company may recommend alternatives if available. Please note that surcharges may apply on a case by case basis and the Customer will be advised accordingly. Should the Customer decide not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations. The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. The Customer shall receive the refund within 4 to 6 weeks upon the Company notifying the Customer of the tour cancellation. Save as stated herein, the Company shall not be liable for any claims, losses, damages or costs sustained by the Customer.

03. Refund Policy on Unused Portion of the Tour

No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilized by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour.

04. Refund Policy – Payment Mode

For cash payment, refund will be made in a form of cash and processed within 2 to 4 weeks from date of written cancellation. For credit card payment, refund will be made through the credit card company and processed within 4 to 6 weeks. During peak periods, the refund process may be longer due to the increase in transactions.

05. Amendment to Reservation and Amendment Fee

Amendment refers to any change to the original reservation such as change of name, change of flight itinerary and / or change of accommodation.

06. Amendment by the Customer

Any change made by the Customer to the existing booking must be in writing and an amendment fee of S$50 per person will apply. Any re-issuance of air ticket, minimum administrative fee of S$50 per air ticket on top of any airline charges will apply. Any change made to the departure date or the tour type, cancellation fee as stated under the section “Cancellation by the Customer Payment and Cancellation Fee” will apply. Any change made to name of the Customer will be treated as cancellation of tour. The Company will revert to the Customer within 14 working days upon receiving written notice of the request for amendment.

07. Amendment to Tour Itinerary by the Company

The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of a force majeure.